Frequently Asked Questions

If the user enters password wrongly for more than five times. The account will be locked out for security reason. Lock will be released after 1 hour.

For some reason the admin might have deactivited your account.

Contact: Electricity Department.

Try to enable cookies in your browser.

In such case kindly send your recent bill copy to support-ped.py@gov.in

In few cases this may happen. Please do not make another payment. After reconciliation with bank for such transactions, SMS will be sent.

For registered users
Consumers can verify their transaction using online payment history menu.
For QuickPay users
Consumers can verify the transaction using QuickPay status tab. To check status Click Here

Currently this provision is only available for registered consumer.

To know bill and receipt details kindly register by Clicking Here.

To know how register download the user manual

To download the Quick Pay and BBPS receipts. Click Here

To know recent tariff details. Click Here

To update the reading. Click Here

To download user manual. Click Here

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