If the user enters password wrongly for more than five times. The account will be locked out for security reason.
For some reason the admin might have deactivited your account.
Contact: Electricity Department.
Your first payment attempt status needs to be updated before attempting for second time. You can try to update the status after 1 hour by Broken Transaction on the consumer menu by providing the transaction ID. Your transaction will be reverted after entering the OTP provided.
In few cases this may happen. Please do not make another payment. After reconciliation with bank for such transactions, SMS will be sent.